What makes us different?

At Aegis, we have placed customer experience (CX) management at the core of our business strategy. Our entire solutions portfolio is structured and designed to help the client become an originator of memorable experiences for their customers.

By focusing on what’s important to our clients-namely, their customers-we are speaking the client’s language and we are subscribing to the client’s vision of what they want their brands to be. In essence, we are the trusted custodians of our client’s brand.

In recognition of what we do well, Aegis has won many accolades, including the “Best Contact Center Services Provider” by Frost & Sullivan (APAC), “Top Global BPO” by Global Services, and “Best Employer Award” by Aon Hewitt. The company also continues to be ranked among the top five providers of business services in various rankings across the globe.

A Culture of FUN

The culture at Aegis is as diverse as its people; but it reveals a common theme that cuts across all the diversity-and that is creating the right experiences for all. These experiences may be different for each. And that’s the reason we have so much fun doing business. We are committed to creating the right experiences for our employees, across cultures, and they in turn create the same for client’s customers across the world.

World class Infrastructure

With more than 56 locations across the globe and 3 million square feet of space and housing more than 55,000 employees, Aegis stands as one of the major players in the Business Services industry.

Aegis is a pioneer in the concept of “Aegis Elite” or what is also called “Experience Center in a box”. This concept arose from the need to have world class infrastructure at a very short span of time. These are structural buildings that are quick to build and occupy.

Our state-of-the-art interiors are ergonomically designed and compliant with the building codes of countries we are operating. Occupational safety and sustenance of environment are given top most priority. Some of our locations meet global LEED standards of environmentally friendly commercial properties.

Come visit one of our locations and experience the difference yourself! Contact us at info@aegisglobal.com to schedule a visit.

Vision

"At Aegis we envision to constantly innovate in order to have superior execution for our clients, thereby creating wealth for all the stakeholders."

This vision is further articulated through the acronym VIEW, which guides our thoughts, plans and actions, a cause for our efficiency and customer focus and a trademark from the very beginning.

Mission

At Aegis, our vision, VIEW, provides a framework for our operations. To achieve our goals, we approach this company vision with the mantra — happy employees, happy customers, and happy shareholders.

Happy Employees

Provide progressive opportunities and platforms that nurture people to participate, learn and unleash prosperity through constant and relevant engagement.

Happy Customers

Co-create with our customers and provide them superior value through our global delivery platform and a class of service that is customized and innovative to meet and exceed their expectations

Happy Shareholders

Provide our shareholders an institution that creates sustainable economic value by efficiently managing all classes of assets.

Values

Our core values defines our approach, attitude, and our orientation towards each other as Aegisites and towards our work for our clients.

Passionate | Responsive | Inspiring | Innovative | Honest | Focused | Energetic | Committed