Media Contact Us
imageIndia
 

Telecommunications

The challenges faced by the Telecommunications industry are symptomatic of the digital world. Hyper-competition, high dependence on content, convergence of voice, video, and data, capital hungry business strategies, and uncontrollable customer churn. Focusing on customer experience can have a refreshing impact on customer retention and hence profitability.

Aegis has extensive experience in the telecom industry with over 24,000 FTEs servicing customers from the United States, Canada, Europe, Australia, India, and Sri Lanka. Aegis offers complete customer lifecycle management outsourcing solutions covering inbound customer service, retention, collection, welcome calling, complaint management, query resolution, etc. Aegis is today, India’s largest outsourcing support provider for domestic telecom companies. We focus on client relationship management as an integral part of the client management and retention strategy. Global capabilities are delivered from locations in the United States, Australia, South Africa, Sri Lanka, India, and the Philippines, with multi-lingual support in English, German, French, and Hindi. Aegis has been recognized as a Leader in Telecommunications by IAOP Global Outsourcing 100.

Energy and Utilities

image

We leverage our extensive experience of managing three million transactions in the energy and utilities industries to offer complete solution to our clients.
more...

Travel and Hospitality

image

Our suite of services for the Travel and Hospitality industry range form sales, reservation and customer care to ticketing and air fulfillment services
more...

Healthcare

image

Aegis has deep domain expertise in the health-care industry, managing more than 30 million transactions annually.
more...

Get in touch

Discuss how our team can help your business achieve true results
contact us

Analyst Reports

image

Learn what industry analysts have been saying about Aegis' products and
more...

Case Studies

image

Learn how we have created seamless customer experience for our client's customers
more...

Business Insight

image

Rebuilding Customer Experience for Banking and Financial Services
more...

News & Events

image

Aegis Recognized as a Leader in the IDC MarketScape: Worldwide Customer Care BPO Services 2013
more...