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Telecommunications

The ‘global village’ syndrome has the telecommunication industry poised for transformation. Intensifying competition, converging technologies and networks, virtualization and the mobility in user demands have mandated business models more in tune with consumer needs. To acquire new consumers while retaining existing ones, the key is to deliver intuitive, impactful customer-brand engagements.

We are India’s largest outsourcing support provider for domestic telecom companies with over 24,000 FTEs servicing customers world-wide. Our all-inclusive customer lifecycle management outsourcing solutions comprise: inbound customer service, retention, collection, welcome calling, complaint management, query resolution and more.

Our global capabilities are designed and deployed in locations across Europe, Latin America, Middle East, Africa, and Asia Pacific; backed by multi-lingual support in English, German, French, and Hindi.

Our focus on client relationship management as an integral part of the client management and retention strategy has resulted in us being recognized as a ‘leader in telecommunications’ by IAOP Global Outsourcing 100.