Aegis has extensive experience in the telecom industry with over 24,000 FTEs servicing customers from the United States, Canada, Europe, Australia, India, and Sri Lanka. Aegis offers complete customer lifecycle management outsourcing solutions covering inbound customer service, retention, collection, welcome calling, complaint management, query resolution, etc. Aegis is today, India’s largest outsourcing support provider for domestic telecom companies. We focus on client relationship management as an integral part of the client management and retention strategy. Global capabilities are delivered from locations in the United States, Australia, South Africa, Sri Lanka, India, and the Philippines, with multi-lingual support in English, German, French, and Hindi. Aegis has been recognized as a Leader in Telecommunications by IAOP Global Outsourcing 100.
Energy and Utilities
We leverage our extensive experience of managing three million transactions in the energy and utilities industries to offer complete solution to our clients.
Travel and Hospitality
Our suite of services for the Travel and Hospitality industry range form sales, reservation and customer care to ticketing and air fulfillment services
Aegis has deep domain expertise in the health-care industry, managing more than 30 million transactions annually.
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Rebuilding Customer Experience for Banking and Financial Services
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Aegis Recognized as a Leader in the IDC MarketScape: Worldwide Customer Care BPO Services 2013