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Auto and Manufacturing

The Automotive industry is challenged by low product life cycle (PLC) forcing them to have lower and predictable cost structures. Brand loyalty, repeat purchases, and positive word of mouth are important sales drivers in this industry. They need to be aptly supported by effective and efficient complaint management, robust and educated dealer network, and accurate financial management processes. Increasingly the industry is engaging outsourcing partners who help improve effectiveness of transactions, improve efficiency of the process, and reduce cost per transaction. With the industry becoming a global market place, increased competition compels Automotive industry players to focus more on marketing, R&D, and new product launches. It is imperative for business success to be agile, have lower costs yet have superior customer experience and loyalty.

Outsourcing

Aegis has over five years of extensive experience in the Automotive industry, managing more than one million transactions annually. Customer Lifecycle Management Solutions span Customer Care, Sales, Roadside Assistance, Outbound Support, and Case Management and include Social Media monitoring and engagement, Customer satisfaction surveys, Marketing support, Mystery shopper, and Third-party verification. Aegis CLM works with leading global automobile brands in India, South Africa, and the Philippines.

Aegis has been working with global leaders in the manufacturing domain in improving their internal efficiencies and market effectiveness. Our spend management solutions for the manufacturing domain has resulted in improved customer and supplier satisfaction, risk mitigation, and higher bottom line savings. We adopt a 360 degree approach towards enterprise transformation with our Spend Management services including category management, source to contract, requisition to order, and end-to-end enabling services.

Besides, our HR service helps clients align HR systems and processes, reduce overall cost and free-up time of the HR organization to focus on strategic issues. Also the Aegis Finance and Accounting practice can be a strategic game-changer that can help implement best-in-class processes, reduce cost of operations, enhance controllership, and drive robust governance and compliance.

Technology

AGC Solutions for Automotive and Manufacturing Industry enables customer to benefit from integrated IT and Communication infrastructure through higher efficiencies & effectiveness. The business applications like ERP or CRM provide for automating transactional processes as well as serve as building blocks for business analytics. The IT and Communication infrastructure solutions ensures that the organization and its resources are available all the time across different mediums to internal and external stakeholders. Our philosophy of 'Enabling Experience' across the manufacturing ecosystem enables us to address the challenges of improving productivity, ensuring customer satisfaction and monitoring business real time. Our approach to learn and customize solutions to meet business priorities of our customers makes us a unique partner.

AGC is at forefront in providing innovative and cost efficient solutions to manufacturing companies to help them achieve their business goals. We believe in providing solutions addressing pain points of different stakeholders in the manufacturing ecosystem. The business centric approach in providing technology solutions along with our technology competence across different OEMs, enables us to provide best of the both worlds to our customers.

Publishing and Media

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Aegis has extensive experience in the Publication and Media industry, servicing some of the biggest names in the domain
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BFSI

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Our comprehensive suite of solutions that include multi-lingual customer support and specialized processes for varied placement levels, average balance size and availability of data make....
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Telecom

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Aegis provides a comprehensive range of solutions for the telecom industry, serving consumers and corporate customers, as well as
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Case Studies

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Learn how we have created seamless customer experience for our client's customers
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Business Insight

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An immersive approach to enabling rich customer experiences.
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News & Events

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Aegis receives 2011 MVP Quality Award from Customer Interaction Solutions
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