Aegis has extensive experience in the telecom industry with over 24,000 FTEs servicing customers from the United States, Canada, Europe, Australia, India, and Sri Lanka. Aegis offers complete customer lifecycle management outsourcing solutions covering inbound customer service, retention, collection, welcome calling, complaint management, query resolution, etc. Aegis is today India’s largest outsourcing support provider for domestic telecom companies. We focus on client relationship management as an integral part of the client management and retention strategy. Global capabilities are delivered from locations in the United States, Australia, South Africa, Sri Lanka, India, and the Philippines, with multi-lingual support in English, German, French, and Hindi. Aegis has been recognized as a Leader in Telecommunications by IAOP Global Outsourcing 100.