Media Contact Us
imageMalaysia
 

Capture the competence of a fast growing customer-centric service provider.

Innovative technologies are fast transforming consumer expectations and intensifying competition. To be game-changers in this dynamic sphere, your business has to be a player, not a bystander. You have to be aware and agile in your responses to global shifts. You need to deliver memorable consumer experiences that earn both loyalty and profitability.

In a changing world, our road-map solutions are your best bet to achieve faster, smarter growth and efficiency. Because we believe it is our business to make sure your business succeeds.

We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 27 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.

What makes us different?

• A customer-centred approach to business

Customer Experience Management is the bedrock of our philosophy and business strategy. Our solutions portfolio is designed to make your company and its brands relevant to your customer’s life. We focus on knowing what you want to achieve and then align the right tools and methodologies to help fulfil them. In essence, we are genuine not generic custodians of our client’s brand.

• Agility & flexibility levers

Given the rate of change, we help you identify business and market opportunity beyond the risk of volatility and develop inherent capabilities with our agile decision-making and solution delivery approach. Further, our flexibility factor helps create apt engagement models like JV’s, carve-outs for better outcome orientation and customer lock-ins. Our focus is to enable your business to continually create a distinctive corporate course, challenging changing circumstances to consistently ‘deliver the goods’.

• New age services

Our accelerated adoption and implementation of trending solutions and services (social media & analytics) helps your business capture upside opportunities and deepen customer networks in a world of high-velocity changes. Our services have one thing in common: the ability to keep your business highly responsive and adaptive to change- sense incipient shifts in global dynamics, customer-competitor behaviours and accordingly power future profitability. Our services span across all channels (customer facing and back-office operations) and is globally acclaimed for its unique ‘best shore delivery’.

• Proprietary QPO approach

In today’s competitive world the customer’s measure between you and an alternative is quality. Provide seamless support, rapid response and add-on innovations with our Proprietary Quality approach developed in conjunction with COPC, which has 15 years of expertise and 1,300 assessments across contact centers in 60 countries. Our proven approach is an ideal path for your invigorative drive.

We also apply the Net Promoter score (NPS) model to help peak your efficiency in customer loyalty and fuel your profit engines. We use the proven NPS metric to help you compare, clarify and cost the subtleties and dimensions of your industry competitiveness and potential. It serves as a valuable yardstick to raise your performance bar, build on relevant customer choices and generate great growth.

• Distinctive domain knowledge

Today it is not just about staying in the game, rather playing ahead of it. Outpace the performance game by revisiting our reliable ‘industry’ resources regularly. Given our extensive experiences, stable of blue chip clients and credible global service delivery, our intent is to help decision-makers perceive current and future business conditions for progressive portfolios.

• A collaborative culture

Our company’s culture is as diverse as its people; but the unifier is our shared passion in creating experiences that match expectations and set in the entrepreneurial spirit, be it for ourselves or our clients. The right experiences paradigm makes working fun as it celebrates the different views and values people bring to table, and combines them to deliver real-world results. A fact that reflects in the global audience we cater to, the empowerment our employees experience and the dynamic results we deliver.

• Imagineered infrastructure

‘Aegis elite’ or ‘experience center in a box’ is our pioneering concept to meet the want for world-class infrastructure within a short time-span; with quick-to-build-and-occupy structural buildings. It parallels as an upliftment initiative by providing developing regions with self-reliant, advanced ecosystems and location based jobs. It’s a thought built into around 2 million square feet of space that house our numerous offices and employees. Our ergonomically designed, industry-standards complaint, state-of-the-art structures reflect our standing as one of the major leagues in the business services industry.

Experience the spectacular set-up first-hand. Contact us at [email protected] to schedule a visit.

Accolades*

  • Aegis named a Top 10 Outsourcing Service Provider by ISG in 2015
  • Gartner recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO
  • Aegis included in the IDC Marketscape: Worldwide Finance and Accounting BPO Services
  • Aegis again positioned as a Leader in IAOP Global Outsourcing 100 List 2015
  • Aegis receives Frost & Sullivan Malaysia BPO Service Provider of the Year Award in 2015
  • Aegis has been recognized as a Great Place to Work 2015 by Great Place To Work® Institute in collaboration with NASSCOM
  • Aegis has been recognized with the distinctive "Excellence In Diversity & Inclusion" Award

We continue to be ranked amongst the top 10 providers of business services in various rankings across the globe.

*For more details please visit our Awards & Recognition section.