Aegis | About us | Locations

Aegis Tech
Since 1998, the technology arm of Aegis has been delivering specialized CRM and contact centre solutions throughout New Zealand. Based in central Auckland, Aegis Tech offers a highly skilled, professional team of individuals who are experts in systems integration of contact centers and CRM technologies.

Our collaboration with Aegis Tech Australia also provides our customers with the advantage of a truly trans-tasmanian delivery capability of knowledge and resources across the region.

Our clients are among the largest organizations in the financial services, manufacturing, airline, telecommunications, consumer goods, agriculture, construction, and non-profit sectors.

At Aegis Tech, we maintain a culture of collaboration to deliver smart and integrated solutions that are tailored to the specific business needs and desired outcomes of our clients.

We work very closely with our software partners such as Genesys, Cisco, Avaya and Oracle to deploy technology solutions and conduct tailored integrations into ERP/CRM and financial systems.

Learn more about what we offer through our services and solutions.

Services and solutions
Aegis Tech offers a wide variety of services and tailors them specifically to the needs of individual clients. Our services are intended to provide you with multiple points of competitive advantage to help you win in your business.

We offer ongoing support and maintenance options to our customers including monthly / quarterly reports, as well as onsite training and customer-specific training documents, ensuring the best possible user uptake of new technology.

Our services

Consulting and design for new contact center CRM technology implementation and existing systems enhancement.
Integration of CTI, VoIP, CRM and IVR systems across multiple platforms and environments.
Speech technology designs and implementation – including speech recognition, quality monitoring and voice biometrics.
Application hosting for CTI and CRM technologies.
Independent reviews of current infrastructure, including best practices and recommendations.
Ongoing support and maintenance for new and existing implementation of CTI, VoIP, CRM and IVR solutions.
Project management of small and large-scale technology projects (PRINCE 2).
Training, process analysis and business process design, both locally and globally.
Monthly / quarterly reporting.

Our solutions
Aegis Tech collaborates with technology partners who are giants in their field. This enables us to offer truly best-in-class solutions with the confidence that it will enhance customer experiences.

Some of our partners: Genesys, Oracle, Voxeo Voice Objects, Verint and Dimetro, Jacada, Openspan, Nuance, Auraya, StayInFront CRM, Oracle CRM On Demand, and Microsoft CRM.

Our solutions cover:

CTI and screen popping.
Contact centre reporting and status (real-time and scheduled).
Multimedia and workflow distribution.
Skill-based routing.
Self-service and personalized customer interactions.
Unified desktop and desktop rationalization.
Outbound dialling.
Workforce management and optimisation.
Voice call recording, quality management, and screen capture.
IVR and SpeechAdd capabilities statement.
Voice biometrics.
Multimedia (E-mail, chat, fax and SMS).
Knowledge management and web self-service solutions.
Secure identity management.
Lead management, contact management, activity management, and sales.
Forecasting, quotations management, and marketing campaign.
Management, analytics, and business intelligence.

Contact us
Please feel free to contact us for any query or for more information.

General queries
Email:info@aegistech.co.nz

Sales
Email: sales@aegistech.co.nz
Phone: +64 9 302 1730 / 0800 826 769 (within NZ)
Fax: +64 9 302 1729

Address
Suite 2.8
72 Dominion Road
Auckland, 1024
New Zealand

Aegis Tech
PO Box 47877
Ponsonby
Auckland, 1144
New Zealand

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