As part of its customer lifecycle management services portfolio, Aegis offers Accounts Receivable Management services under the banner of Aegis Receivables Management (ARM). ARM offers industry expertise gained over seven years of operations utilizing highly experienced collectors certified in banking regulations applicable in the geography in which they operate. These certifications include GLBA, FDCPA, FCRA, DPA, OFT, OFCOM, etc. ARM operates through a global delivery network for clients who have global or local requirements.  

ARM services numerous clients in various verticals, including telecommunications, banking and financial services, retail, automotives, and utilities.  We understand your business and can meet the unique compliance requirements of the industry you cater to.

Services

ARM  specializes in the area of first-party and third-party recovery.

First-party collections: The activities covered under the first-party collections segment start from managing courtesy calls through to the process of pre-charge off negotiations. The ARM advantage offered to clients in this segment lies in the fact that Aegis employs the best talent at all levels of the process. Our highly skilled employees have in-depth understanding of programs specific to compliance, technology, training and quality. As a result, ARM delivers optimal recovery programs to its clients.

Third-party recoveries: In the third-party recoveries segment, ARM manages the skip tracing and post-charge off recoveries activity on the primary, secondary and tertiary portfolios of its clients. ARM is FTC and FDCPA compliant and is fully licensed to operate in all 52 US jurisdictions (50 states and 2 cities – Washington DC and the City of Buffalo). ARM’s delivery operations in India, a part of its global delivery network, enjoys the distinction of being the first and only provider with regulatory approval to collect in all US states, except Nevada.

Differentiators
ARM’s clients include some of the world’s largest corporations in various industry verticals, such as telecom, banking and financial services, automotives, retail, etc. ARM has had long relationships with clients, who will testify to its ability to deliver on its promise of being a competitive differentiator. Currently, ARM has a 60-40 split between early stage and third-party recovery programs managed for its clients.

ARM utilizes proprietary scoring models that involve data-based decision-making and challenger / champion strategies to maximize performance efficiency. This process is further substantiated with a customized system of variable performance-based compensation offered to employees, fostering a competitive environment focused on results.

To reduce cycle time in recovery processes and with a focus on delivering high volumes, ARM employs a formulaic approach to identify and classify payment issues.

ARM’s most unique differentiator lies in the fact that it employs the best talent in the market with the right degree of experience to deliver results in line with client expectations, with respect to both first and third party recovery programs.