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A repository of knowledge based on our comprehensive
implementation of solutions and experiences

In general, a knowledge base is a centralized repository for information: a public library, a database related information about a particular subject.

In relation to information technology(IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retreival for an organization, or for the general public.

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A quick look at the
Vol 6 December 2011

  • Aegis speak: by Anil Modi
  • Buzz factor

Aegis buzz

  • Aegis redefines digital media experience, forays into social media engagement service
  • Aegis expands in the Philippines with its new tower in Cebu
  • Asian BPO market to earn US $17.47 billion in 2015

Industry buzz

  • IT Outsourcing Services Market remains optimistic, projects 6.9% growth
  • South African BPO industry set for growth
  • Asian BPO market to earn US $17.47 billion in 2015

  • Think tank: Insight about a framework for Customer Experience Management by Joseph Michelli, professional speaker, business consultant and author of best selling business books like ‘The Starbucks Experience’, ‘The New Gold Standard’, ‘When Fish Fly’ and ‘Prescription for Excellence’
  • Case study: Customer experience management for Saudi Telecom Company (STC)

Whitepapers

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Access our relevant authoritative reports and guides that help you solve problems and make the right decisions
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Industry Brochures

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Get details of the various industries we serve, solutions we provide and our experiences within that industry.
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Services Brochures

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Gain snapshots of the various services that we provide, the industries where we provide them and our experiences within that industry.
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