- Aegis speak: by Peter Bloom
- Buzz factor
- Gartner positions Aegis in 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide
- Aegis People Support now to be known as Aegis
- AGC Networks reports strong financials – announces results for the quarter ended 31 December 2011
- Indian IT-BPO sector revenue estimated to cross USD 100 Billion Mark
- Quality, Cloud and Social Media: Among the top outsourcing trends for 2012
- Ovum: Public-private initiatives worldwide will stimulate BPO growth
- Think tank: Insight about quality by design: Moving beyond processes to superior experiences by Professor Frances Frei, Service Management at Harvard Business School and Anne Morriss, Co-Founder and Chief Knowledge Officer of Concire Leadership Institute.
- Case study: Quality process outsourcing and sales improvement for Wyndham Worldwide
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