Media Contact Us
imageUnited States
 

A repository of knowledge based on our comprehensive
implementation of solutions and experiences

In general, a knowledge base is a centralized repository for information: a public library, a database related information about a particular subject.

In relation to information technology(IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retreival for an organization, or for the general public.

image
image

image

A quick look at the
Insight, Vol 7 Qtr 1. — 2012

  • Aegis speak: by Peter Bloom
  • Buzz factor

Aegis buzz

  • Gartner positions Aegis in 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide
  • Aegis People Support now to be known as Aegis
  • AGC Networks reports strong financials – announces results for the quarter ended 31 December 2011

Industry buzz

  • Indian IT-BPO sector revenue estimated to cross USD 100 Billion Mark
  • Quality, Cloud and Social Media: Among the top outsourcing trends for 2012
  • Ovum: Public-private initiatives worldwide will stimulate BPO growth

  • Think tank: Insight about quality by design: Moving beyond processes to superior experiences by Professor Frances Frei, Service Management at Harvard Business School and Anne Morriss, Co-Founder and Chief Knowledge Officer of Concire Leadership Institute.
  • Case study: Quality process outsourcing and sales improvement for Wyndham Worldwide

Whitepapers

image

Access our relevant authoritative reports and guides that help you solve problems and make the right decisions
more...

Industry Brochures

image

Get details of the various industries we serve, solutions we provide and our experiences within that industry.
more...

Services Brochures

image

Gain snapshots of the various services that we provide, the industries where we provide them and our experiences within that industry.
more...