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A repository of knowledge based on our comprehensive
implementation of solutions and experiences

In general, a knowledge base is a centralized repository for information: a public library, a database related information about a particular subject.

In relation to information technology(IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retreival for an organization, or for the general public.

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A quick look at the
Insight, Vol 5 June 2011

  • Aegis speak: by Rajiv Ahuja
  • Buzz factor

Aegis buzz

  • Aegis and Saudi Telecom come together to transform Customer care in the Region
  • Aegis positioned in Magic Quadrant for Customer Management Contact Center BPO Worldwide by Leading Industry Analyst Firm
  • IDC Marketscape identifies Aegis as a ‘major player’ in the comprehensive customer care BPO marketplace

Industry buzz

  • Outsourcing market growth: Everest
  • TPI suggests healthy contracting activity for rest of 2011

  • Think tank: Increasing emphasis on excellence in contact center operations by Bruce Belfiore, CEO of BenchmarkPortal
  • Case study: Enriching customer experience through "service excellence" by for 1-800-FLOWERS

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