- Aegis speak: by Lance Rosenzweig
- Buzz factor
- Aegis in Gartner Magic Quadrant
- Aegis sales representative wins Toyota Yaris for Stellar Performance Record
- Aegis forays into academia with the Institute of Customer Experience Management
- SLAs for successful outsourcing relationships
- The 2009 Supply Management BPO Landscape
- IAOP’s trends for 2010
- Think tank: Engagement Models — trends and takeaways by John Willmott CEO and one of the founders of NelsonHall
- Case study: Enriching customer experience through “service excellence” for Toyota
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