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A repository of knowledge based on our comprehensive
implementation of solutions and experiences

In general, a knowledge base is a centralized repository for information: a public library, a database related information about a particular subject.

In relation to information technology(IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retreival for an organization, or for the general public.

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A quick look at the
Insight, Vol 3 April 2010

  • Aegis speak: by Lance Rosenzweig
  • Buzz factor

Aegis buzz

  • Aegis in Gartner Magic Quadrant
  • Aegis sales representative wins Toyota Yaris for Stellar Performance Record
  • Aegis forays into academia with the Institute of Customer Experience Management

Industry buzz

  • SLAs for successful outsourcing relationships
  • The 2009 Supply Management BPO Landscape
  • IAOP’s trends for 2010

  • Think tank: Engagement Models — trends and takeaways by John Willmott CEO and one of the founders of NelsonHall
  • Case study: Enriching customer experience through “service excellence” for Toyota

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