Over the past few years, many front-office BPO players have sought to find their respective footings in what has become an intensely competitive sector. One of the more consistent players has been India-based provider, Aegis. Not only has Aegis been able to build up a respected vertical and functional domain expertise,
In a fast paced, data driven world, businesses often grapple to identify the right metrics and methodologies to assess and accentuate customer experience campaigns. It is time for brands to embrace sales and marketing approaches based on data and advanced analytics, replacing intuition with actual acumen.
The surge of digital transformation and social media has created a profound impact on the way businesses ideate and implement strategies. In the era of networked societies and connected customers, the capacity to cultivate and construct credible customer experiences is crucial in fostering business growth and brand loyalty.