About the blog

Hello and Welcome to the Aegis blog – the official blog of Aegis.

Aegis blog intended to provide readers with thought-provoking content and a place to talk about the issues raised within the content. This blog is our medium of communicating our insights into the evolving landscape of customer experience management.

As a manager of over a billion customer interactions annually, we think we have important insights into customer behaviors, choices, motivations, and experiences, which we would like to share, to spur dialog and ideas for innovation.

You will find the thoughts of various contributors from across Aegis posted on this blog. They may range in topics spanning the art and science of customer experience management. Occasionally, an intrepid author might venture into territories not yet anticipated, but all this in the spirit of positive momentum towards creating an ecosystem of superior experiences for all.

Needless to say, the views of the individual contributors and commentators belong to them and do not necessarily reflect the views of Aegis.

It is our hope that you will feel compelled to share some of the things you see, read and hear on this blog with your friends, family and peers. We feel strongly that this blog is not going to deliver final answers to the issues raised, but that it will represent a starting point for conversation around the issues.

For more information write to us at [email protected] or visit us at www.aegisglobal.com

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