Contributors

Sandip Sen
Global Chief Executive Officer
Sandip Sen, a visionary CEO, is a serial entrepreneur and a veteran in the IT / ITeS domain with over 25 years of experience. Sandip is a dynamic, thoughtful and hands-on leader with articulate perspectives and game-changing strategies. Sandip started his career with the UB Group, an India based business conglomerate, followed by a pioneering stint as Head of Marketing & Network Head at Hutchison Telecom, India. Prior to Aegis, in 2001, Sandip founded Customer First Services, one of India’s leading CRM companies, and supported several blue chip companies in India in the Telecom, Banking, Retail, Hospitality and Technology segments. In 2006, Customer First Services was acquired by Aegis.
Sandip has contributed exponentially to the Aegis growth story: as a market maker and brand builder and over the years has engineered spectacular success chapters for Aegis. Prior to his current role, Sandip served as the Global Chief Marketing Officer, and later President and CEO for our Customer Lifecycle Management Business. Sandip has been instrumental in building the company’s global business across countries like India, the US, South Africa, Australia, Philippines, and the UK. From less than USD 60 million revenues, his strategic insights and execution capabilities helped architect Aegis into a USD 1 billion company with over 55,000 employees across 13 countries from 85 nationalities. Sandip played a pivotal role in the extremely successful sale of Aegis USA Inc. (AUI) comprising operations in the United States, Costa Rica and the Philippines to Teleperformance in August 2014. His efforts in enhancing the brand has led to Aegis being recognised and acknowledged by the analyst community, trade associations and business partners at large. Gartner and IDC acknowledged our growth strategy and profiled Aegis in their elite club of service providers worldwide. Indo American Chamber of Commerce, Indian Merchants and Aon Hewitt acknowledge Aegis as a leading player and employer across the IT / ITeS domain. He also serves as Director on Board of CCC, the joint venture company of STC and Aegis in Saudi Arabia.
Additionally, Sandip is a well-known writer, speaker and thought leader. Sandip has participated as a thought leader in several key industry summits globally such as the International Association of Outsourcing Professionals (IAOP), the NASSCOM Leadership Forum, the NASSCOM India BPM Strategy Summit, and the BusinessWorld BPO Forum etc. He has been expansively quoted and featured by the global media fraternity and also been interviewed by prime time features of NBC Nightly News and CNBC TV18. Sandip was recently invited to participate in a leadership program at the Harvard Business School on “Managing Global Businesses”. Sandip keeps his diverse skills honed as an avid quizzer, a voracious reader and a driven golfer.
Sandip is an Honors Graduate in Economics from Presidency College, Kolkata and has a Master of Business Administration from XLRI, Jamshedpur. With over two decades of customer-centric expertise in the consumer, telecom and BPO sector, Sandip is a forward looking thinker who has led a radical business transformation for Aegis through his intellect, professional expertise and experiences.

S M Gupta
Chief People Officer
S.M.Gupta steers the Human Resource function handling the multi-cultural, multi-lingual and socio-economically diverse 41000+ strong workforce of Aegis. He brings with him over 29 years of HR experience across the IT, ITES, Telecom, Retail, Oil and FMCG sectors. In his previous roles, he was associated with organizations such as Tata, Reliance, Kansai Nerolac Paints, Cadila Pharmaceuticals and Essar Oil managing diverse and dynamic functions of People Management, Human Resource Re-engineering, Talent Development and Training.
He joined the Essar Group in 2005, and previously led the HR department for the Telecom and Oil business units of the group. In 2008, he took over the overarching HR function for Aegis. Through his strategic vision, astute decision making and unmatched execution, he has enabled and inspired innovative people strategies, policies and programs for Aegisites across 10 countries. Under his leadership, Aegis was successful in integrating more than 9 companies across 7 geographies, and today, he is building an institution by bringing over 41000 happy people together.
As a result of his indefatigable passion for excellence and spirit of achievement, Aegis has been conferred with 86 distinct HR awards from industry bodies such as Aon Hewitt, Great Place to Work, NASSCOM, CII, SHRM, People Matters, NCPEDP, Businessworld and BPeSA among others. A distinguished speaker and a thought leader at various forums and associations, he is committed to working towards creating a progressive workplace, and is a true believer in inclusion and diversity. He has served as a Director on Board of the Contact Center Company (CCC), the joint venture company of STC and Aegis in Saudi Arabia and is also a Governing Board member of the National Abilympic Association of India. He holds a Bachelor’s of Science degree & Master in Business Administration from Kurukshetra University.

Peter Ryan
Principal at Ryan Strategic Advisory
Guest Blogger
Peter Ryan has been at the forefront of contact center services market advisory for over a decade. Having began his career in London at Datamonitor in 2003, he quickly established himself as one of the foremost experts in the burgeoning CRM sector.
Over the course of his career, he has advised contact center outsourcers, their clients, industry associations and governments on matters ranging from vertical market penetration and service delivery to best practices in offshore positioning.
Peter Ryan’s expertise in outsourcing has been recognized multiple times. He was awarded callcentrehelper.com’s prestigious Best Respected Contact Center Professional in 2015 and was included in Fonolo’s Top 16 Analysts Covering Customer Experience. He was also included in each iteration of the Nearshore Americas Power 50 influencers listings, which identified the most important outsourcing executives in the Western Hemisphere.
Through his career Peter Ryan has been a much sought-after speaker, headlining multiple events including The Turkey Call Center Conference and Expo (Istanbul), Nearshore Nexus (New York), The Business Process Enablement South Africa Summit (Cape Town), The Central American Nearshore Summit (Managua), Congreso Andino de Contact Centers y BPO (Bogota) and The Congreso Regional de Call Centers & CRM (Buenos Aires). He has also been frequently quoted in the media on a variety of matters pertaining to BPO and contact centers.
Peter has degrees in Political Studies from the University of Saskatchewan and an MBA from Dalhousie University. He lives in Montreal Quebec.

Comments are closed.