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Auto and Manufacturing

With the industry becoming a global market place, increased competition and low product life cycles are compelling ambitious industry players to focus more on marketing, R&D, and new product launches. Business success depends on being agile and having lower costs while sustaining superior customer experiences and loyalty. Increasingly, the industry is engaging outsourcing partners who help improve effectiveness of transactions, improve efficiency of the process, and reduce cost per transaction.

We have been working with global leaders in the manufacturing domain in improving their internal efficiencies and market effectiveness. Our Customer Lifecycle Management [CLM] solutions span: customer care, sales, roadside assistance, outbound support, and case management; and includes: social media monitoring and engagement, customer satisfaction surveys, marketing support, mystery shopper, and third-party verification.

With more than five years of extensive industry experience, we manage over one million transactions annually and work with leading global automobile brands in India and South Africa. Our spend management solutions for the manufacturing domain has resulted in improved customer and supplier satisfaction, risk mitigation, and higher bottom line savings.

We adopt a 360 degree approach towards enterprise transformation with our spend management services including category management, source to contract, requisition to order, and end-to-end enabling services. Further, our HR services help clients align HR systems and processes, reduce overall cost and free-up time of the HR organization to focus on strategic issues. Our F&A practices serve as a strategic game-changer that help implement best-in-class processes, reduce operational costs, enhance controllership, and drive robust governance and compliance.