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Travel and Hospitality

The gradual returning of global economic stability has created a rapid resurgence in travel and tourism. An industry already known for its fierce competition and demand for high-quality end experiences, the emerging era calls for focused customer satisfaction. Your business needs to utilize every customer interaction as an opportunity to build new value propositions to become a lifetime brand.

Our integrated industry solutions help convert customer interactions into customer loyalty by enabling you to deliver world-class experiences with world-wide responses. With IATA-certified processes, we offer a broad range of services to effectively manage your customer’s entire travel experience: sales, reservations, ticketing, customer care, technical support, and air fulfilment services.

For over a decade, our services have covered the specific needs of major airlines, cruise operators, travel agents, hotels, car rental companies, tourism bureaus, casinos, and public transport. Our agents are placed across our locations in Europe, Latin America, Middle East, Africa, and Asia Pacific to help manage customer transactions. We also address the industry’s complex language requirements with customer support in English, French, German, Spanish, Italian, Portuguese, Scandic, Arabic, Chinese (Mandarin and Fookien), and Korean. Our specific offerings include Finance & Accounting services such as procure-to-pay, order-to-cash, and record-to-report. Our HR services also helps clients better align HR systems and processes, reduce overall cost and free-up time of the HR organization to focus on strategic issues. Beyond cost savings, our services also provide the business benefits of process standardization, implementation of best practices and technology enabled transformation initiatives.