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Access our knowledge repository built on our expertise and experiences.

The most powerful business acumen is recognizing that the future is already surrounding us. Our Knowledge Center is a starting point to access exclusive thought-leadership content and gain insights. It’s a great source for you to view our solutions through an industry lens. And learn why we are your trusted service provider.

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SMAC Advantage - The Four-Pronged Approach to Customer Experience

(Vol. 12, 2016)

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South East Asia – New Markets. New Opportunities. New Experiences.

(Vol 11 2014)

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Rebuilding Customer Experience for Banking and Financial Services

(Vol 10 2013)

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An immersive approach to enabling rich customer experiences.

(Vol 9 2013)

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CX Innovation: The Only Sustainability Differentiator

(Vol 8, 2012)

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Quality by Design: Moving beyond processes to superior experiences

(Insight, Vol 7 Qtr 1. — 2012)

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Experience. We Make It Easy

(Vol 6 December 2011)

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Excellence in contact center operations

(Insight, Vol 5 June 2011)

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Enhanced customer experience, customer retention, improved customer lifetime value

(Insight, Vol 4 December 2010)

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Diverse engagement models, experience the ease of doing business

(Insight, Vol 3 April 2010)

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Spotlight on rightshoring

(Insight, Vol 2 November 2009)

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Insight Vol 1

(Insight, Vol 1 August 2009 issue)

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