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A repository of knowledge based on our comprehensive
implementation of solutions and experiences

In general, a knowledge base is a centralized repository for information: a public library, a database related information about a particular subject.

In relation to information technology(IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retreival for an organization, or for the general public.



A quick look at the
Vol 9 2013

  • Aegis speak: Dear Customer, It gives us immense pleasure to bring to you the ninth edition of our newsletter Insight. This edition of Insight focuses on the theme “An Immersive Approach to Enabling Rich Customer Experiences”.
  • Buzz factor

Aegis buzz

  • Aegis Wins New Business across Verticals and Region
  • Orbitz Worldwide and Aegis Hire Over 200 Veterans and Military Family Members in 2012
  • Aegis Evaluated in 2012 Gartner Competitive Landscape: The Rise Of Indigenous BPO Providers in Asia Pacific.

Industry buzz

  • NASSCOM & CRISIL GR&A release “Big Data–The Next Big Thing” Report
  • Indian BPO Providers Establish US Delivery Centers

  • Think tank: Interview with John DiJulius, renowned customer service consultant, speaker and best-selling author
  • Case study: 8ta - Significantly improving the quality of customer experience

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