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In general, a knowledge base is a centralized repository for information: a public library, a database related information about a particular subject.

In relation to information technology(IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retreival for an organization, or for the general public.



A quick look at the
Vol 8, 2012

  • Aegis speak: by Chris Luxford, President - Australia and New Zealand
  • Buzz factor

Aegis buzz

  • Aegis Redefines CX – Forays into Business Intelligence Services by Launching Aegis Pi
  • Aegis launches a cloud based social media experience management platform ‘AegisLISAn’ - to help organizations engage with their customers across social media networks.
  • Aegis expands its Latin American footprint – Launches new center in Lima, Peru.

Industry buzz

  • India’s BPO players seeing more traction overseas: Gartner
  • KPMG Research on Outsourcing trends: Organizations continue to outsource operations with Banking and Healthcare outsourcing the most
  • BPO is the fastest growing industry in Philippines today: Business Processing Association of the Philippines (BPAP)

  • Think tank: Insight about CX Innovation: The Only Sustainable Differentiator by Bruce Temkin - a leading expert in customer experience who has worked with hundreds of large organizations on defining and accelerating their customer experience journeys.
  • Case study: Aegis & Public Transport Victoria - Creating better experience for public transportation users in Australia.

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