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In general, a knowledge base is a centralized repository for information: a public library, a database related information about a particular subject.

In relation to information technology(IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retreival for an organization, or for the general public.



A quick look at the
Insight, Vol 7 Qtr 1. — 2012

  • Aegis speak: by Peter Bloom
  • Buzz factor

Aegis buzz

  • Gartner positions Aegis in 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide
  • Aegis People Support now to be known as Aegis
  • AGC Networks reports strong financials – announces results for the quarter ended 31 December 2011

Industry buzz

  • Indian IT-BPO sector revenue estimated to cross USD 100 Billion Mark
  • Quality, Cloud and Social Media: Among the top outsourcing trends for 2012
  • Ovum: Public-private initiatives worldwide will stimulate BPO growth

  • Think tank: Insight about quality by design: Moving beyond processes to superior experiences by Professor Frances Frei, Service Management at Harvard Business School and Anne Morriss, Co-Founder and Chief Knowledge Officer of Concire Leadership Institute.
  • Case study: Quality process outsourcing and sales improvement for Wyndham Worldwide

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