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A quick look at the
Insight, Vol 5 June 2011

  • Aegis speak: by Rajiv Ahuja
  • Buzz factor

Aegis buzz

  • Aegis and Saudi Telecom come together to transform Customer care in the Region
  • Aegis positioned in Magic Quadrant for Customer Management Contact Center BPO Worldwide by Leading Industry Analyst Firm
  • IDC Marketscape identifies Aegis as a ‘major player’ in the comprehensive customer care BPO marketplace

Industry buzz

  • Outsourcing market growth: Everest
  • TPI suggests healthy contracting activity for rest of 2011

  • Think tank: Increasing emphasis on excellence in contact center operations by Bruce Belfiore, CEO of BenchmarkPortal
  • Case study: Enriching customer experience through "service excellence" by for 1-800-FLOWERS

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