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In general, a knowledge base is a centralized repository for information: a public library, a database related information about a particular subject.

In relation to information technology(IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retreival for an organization, or for the general public.



A quick look at the
Insight, Vol 4 December 2010

  • Aegis speak: by Sudhir Agarwal
  • Buzz factor

Aegis buzz

  • Aegis acquires Action line Argentina
  • Aegis to bring 250 more jobs to Killeen at Sallie Mae site
  • Aegis pioneers a new service delivery model, outsources its quality function to COPC, Inc.

Industry buzz

  • Banks’ back office outsourcing expected to grow at CAGR 7.6% from 2010 to 2014
  • Gartner outlines the Top 10 Forces to impact Outsourcing and IT Services Industry

  • Think tank: Increasing emphasis on customer retention by Peter Ryan, Lead Analyst, IT services, Ovum
  • Case study: Enhanced customer retention by re-engineering diverse business systems for a luxury automobile manufacturer

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