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A quick look at the
Insight, Vol 3 April 2010

  • Aegis speak: by Lance Rosenzweig
  • Buzz factor

Aegis buzz

  • Aegis in Gartner Magic Quadrant
  • Aegis sales representative wins Toyota Yaris for Stellar Performance Record
  • Aegis forays into academia with the Institute of Customer Experience Management

Industry buzz

  • SLAs for successful outsourcing relationships
  • The 2009 Supply Management BPO Landscape
  • IAOP’s trends for 2010

  • Think tank: Engagement Models — trends and takeaways by John Willmott CEO and one of the founders of NelsonHall
  • Case study: Enriching customer experience through “service excellence” for Toyota

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